Integration and Support Services

tekVizion provides integration and support of multi-vendor, next-generation solutions including solutions for IMS and VoIP networks. tekVizion can help with all stages of the installation, integration and support process.

Installation tekVizion can provide remote staging and on-site installation of all hardware and software for multi-vendor solutions.

Configuration tekVizion will perform basic configuration of the hardware and software installed. This typically includes configuration of connectivity between solution components, inbound and outbound network connectivity (IP and/or TDM integration), installation of dial and routing plans and B/OSS integration.

Functional Validation tekVizion will verify that the hardware and software installed is working properly, and perform some basic functional verification tests. The areas of validation typically include:

• Ensure network connectivity
• Demonstrate call flow integration between the solution components
• CPE and endpoint registration
• Demonstrate inbound and outbound call flow integration with other networks
• Verify basic feature operation according to predetermined test plan
• Verify administrative and user portal operation
• Validate remote management capability

Adaptor Development tekVizion can develop any adaptors that may be needed for integration including protocol and B/OSS element adaptors.

Remote Multi-Vendor Support tekVizion provides remote, multi-vendor solution support services. tekVizion provides the interface and coordination with vendor(s) for problem resolution that requires software updates. Typically first-line support is provided by the service provider. However, tekVizion has a NOC partner that can be used to provide a complete support solution.

Monitoring & Preventive Maintenance tekVizion provides multi-vendor monitoring and on-going maintenance services. Monitoring helps prevent down-time or system degradation by proactively monitoring hardware and software alarms, logs, buffers, system usage statistics, possible security issues, etc.

On-going maintenance includes installation of patches and minor upgrades to applications and/or operating systems. tekVizion can also provide support for remote or on-site upgrades to new software releases.